Denton Record-Chronicle (Denton, Tex.), Vol. 114, No. 46, Ed. 1 Sunday, September 17, 2017 Page: 4 of 34
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LOCAL/STATE
4A
Sunday, September 17, 2017
Denton Record-Chronicle
Union: Houston
firefighters would
have helped more
Reconnecting at Cumberland
umberland Presbyterian
Children’s Home had its
Board Alumni Dinner on
Friday night in Denton. Anthony
Abbs, left, a former resident of
the home, was one of the guest
speakers. The Rev. Don Tabor,
center left, was given the Life-
time Achievement Award for his
27 years as both a board mem-
ber and executive director. Also
attending were former resident
and current board member Cam-
eron Marone, center right, and
board chairman Richard Dean.
Cumberland is a Christian resi-
dential therapeutic program for
children and teens, and offers
counseling and life skills training
in addition to residential servic-
es for children and single par-
ents with children.
C
—
—
1
■
. »
M
merit’s notice, and this is not dif-
ferent.”
3,000 told to stay
home amid storm
>\
Houston Fire Chief Sam Pe-
na acknowledged that three-
quarters of the force was asked
not to report, but said that the
department was fully staffed.
“Everything we had avail-
able, we deployed in anticipa-
tion of that,” Pena said.
The decision against a full re-
call, which Pena said was made
based on staffing needs during
past disasters, left a crew of 900
firefighters responsible for 650
square miles of Houston. Many
worked two or three days with-
out a break.
Pena said he hadn’t seen the
data yet for response times from
that Sunday but that in hind-
sight, he would have brought in
more firefighters to make sure
crews could rotate out each day.
The decision to not deploy
more fire responders struck a
nerve in southeast Houston,
where Debbie Martinez and her
3-month-old granddaughter
had waited for help as her home
filled with water.
“There could have been peo-
ple here to help us get out of
here,” she said. “It doesn’t make
sense.”
j
K
inn
HOUSTON (AP) - Thou-
sands of Houston firefighters
were told to stay home at the
height of Harvey’s flooding even
as calls for help overwhelmed 911
dispatchers, the president of the
city’s firefighters union said Fri-
j|[ Jif U_iifr |
f
;
/
day.
In an interview with Hous-
ton television station KHOU,
Marty Lancton said that the fire
department could have done
more during the storm.
“I don’t want to hear about
lack of resources,” Lancton said.
“Emergencies are something
you prepare for. You don’t have
the answers, but you prepare. In
this case, they weren’t prepared.”
On Sunday, Aug. 27, as fast-
rushing water chased people on-
to their rooftops, about 3,000
firefighters were instructed not
to report to work, according to
Lancton, an agonizing order for
many eager to assist with rescues.
“We’re sorry,” Lancton said,
fighting back tears. “Every
Houston firefighter would put
their life on the line for anybody
without question, with a mo-
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Ricardo Brazziell, Austin American-Statesman/AP
Members of Austin’s tech fellows program meet to discuss
improvements in a program Sept. 6. Austin Resource Recov-
ery turned to the city’s tech fellows to find ways to improve
recycling among residents.
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signing a new website, but it can
also be applied to intractable
problems, like finding homes for
the homeless.
Katherine Duong was one of
the tech fellows hired to work
with Austin Resource Recovery.
She was familiar with the de-
sign-centric philosophy from
her previous job as a designer
and researcher at Kaiser Perma-
nente, an integrated health care
system based in California.
“One of my approaches is to
always start with the humans,”
Duong said.
The fellows went into 48
homes in the Austin area. Duong
said they tried to find a cross-sec-
tion of people that represented
different recycling habits, as well
as different living situations. That
meant some homes were small
apartments, and others were
large single-family dwellings.
They spent 90 minutes in
each person’s home, studying
the layout and their waste re-
moval behaviors.
The team then came up with
five specific suggestions for the
department that could improve
its diversion rate based on what
they had learned, and tested
these ideas.
One of the suggestions:
stackable bins for small apart-
ments, with recycling on top and
trash on bottom.
The team also came up with
other ideas, including a sorting
guide, a game to help teach peo-
ple about recycling and outreach
tools.
By Lilly Rockwell
Austin American-Statesman
AUSTIN (AP) - Austin Re-
source Recovery had a problem.
The Austin American-
Statesman reports the city de-
partment responsible for col-
lecting waste and recycling had
set a goal of reaching “zero
waste,” which means keeping
nearly all materials out of the
landfills, by 2040.
But it wasn’t going very well.
As of 2015, a city study estimated
that Austin was diverting only
42 percent of its waste.
“We knew our diversion rate
had plateaued and we weren’t
continuing to make progress,”
said Emlea Chanslor, a spokes-
woman for the department.
So the department turned to
a newly created group of city
problem-solvers.
These temporary employees,
hired by the city’s Innovation Of-
fice, are part of the city’s Design,
Technology and Innovation Fel-
lowship program, which was
created in 2016.
These tech fellows are
charged with bringing private-
sector problem-solving skills to
the entrenched bureaucracy of
city government.
The program is focused on
“human-centered design,” a
popular product development
philosophy increasingly being
used at tech companies. The tra-
ditional approach to product de-
velopment is to come up with an
idea, perhaps based on data or
just a hunch, and then try to sell
it to customers. But in the design
thinking way, the approach is to
identify a user’s needs first.
“The design-thinking ap-
proach involves more qualitative
research oftalkingto people, talk-
ing to users and understanding
what they actually need,” said Ben
Guhin, the program lead for the
city’s fellowship program. “That’s
important to make sure you are
solving the right problems.”
Design-oriented thinking
can be used to solve pure tech-
nology problems, such as de-
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The entire project took about
seven months, and Austin Re-
source Recovery spent $151,000
hiring the fellows.
Chanslor said the depart-
ment learned a lot from working
with the tech fellows. “It really
helped our staff start the right
conversations when we’re out in
these events and in the commu-
nity,” she said. They learned that
simply telling people what to re-
cycle by itself wasn’t enough —
they had to address motivation
and mental bandwidth.”
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Parks, Scott K. Denton Record-Chronicle (Denton, Tex.), Vol. 114, No. 46, Ed. 1 Sunday, September 17, 2017, newspaper, September 17, 2017; Denton, Texas. (https://texashistory.unt.edu/ark:/67531/metapth1131627/m1/4/?q=Lamar+University: accessed June 5, 2024), University of North Texas Libraries, The Portal to Texas History, https://texashistory.unt.edu; .