Copperas Cove Leader-Press (Copperas Cove, Tex.), Vol. 118, No. 57, Ed. 1 Friday, April 19, 2013 Page: 3 of 14
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April 19, 2013 Copperas Cove Leader-Press Page 3A
COMMUNITY
EVENTS
Today
Fabulous Friday at the
Copperas Cove Public Library
Noon Exchange Club meet-
ing, noon-1 p.m. at King Buffet
(formerly Cove Rice)
April 19-20
The Copperette Annual
Spring Show, 7 p.m. (doors
open 6:30 p.m.) at Lea Ledger
Auditorium at Copperas Cove
High School
April 20
Cove Farmers Market, 10
a.m.-2 p.m.
April 21
Domino's Military Apprecia-
tion Day, 10 a.m.-3 p.m. at Cove
Domino's
Next week
April 22
Registration begins for
Youth Soccer at the City Park
Cove Farmers Market, 3-6
p.m.
April 23
Copperas Cove Lions Club
meeting, noon-1 p.m. at Lil' Tex
April 24
Exchange Club meeting,
6:30-7:30 a.m. at Lil' Tex
April 25
Toddler Time, 10-10:45
a.m. at the Copperas Cove Pub-
lic Library
Rotary Club meeting, noon-
1 p.m. at Grace United
Methodist Church
EDC Board of Directors
meeting, noon-1 p.m. at the
EDC Conference Room
Story Time, 2-2:45 p.m. at
the Copperas Cove Public
Library
Chamber Mixer, 5:30-6:30
p.m., location TBA
April 26
Noon Exchange Club meet-
ing, noon-1 p.m. at King Buffet
(formerly Cove Rice)
Last day to purchase
CCHS Prom tickets. No prom
tickets will be sold at the door
April 27
Copperas Cove Men's
Community Wide Prayer Break-
fast, 7:30 a.m. at the Cove
Nazarene Church, 964 West
Highway 190
Keep Copperas Cove
Beautiful Household Haz-
ardouse Waste Event, 8 a.m.-1
p.m. at Solid Waste
Cove Farmers Market, 10
a.m.-2 p.m.
Two weeks
City expects ower construction bids
City Council votes to
use sealed proposal
delivery method.
-♦-
By MARY MAYBURY_
Staff writer
The Copperas Cove city council
voted Tuesday on changes to the devel-
opment of the Fire Station Two proj-
ect, and Andrea Gardner said, those
changes could bring down the cost of
the project.
Fire Station Two will replace the
fire station that is currently located by
the Cove Civic Center on Avenue B
and it will be relocated to the comer of
FM 1113 and Grimes Crossing Road. It
will include sufficient facilities to
house the equipment and staff from the
old fire station and also an area for the
Copperas Cove Police Department to
write reports in lieu of driving back to
the main police station on Avenue E.
Council rejected all requests for
proposals regarding the constmction
manager at risk delivery method for
the Fire Station Two project, and
instead, council will seek proposals
through the competitive sealed propos-
al delivery method.
Gardner said the plans were
designed with an optional bay attach-
ment that could be added if the budget
allowed.
“The hope is that we will create
enough savings from this, based on the
budget numbers I have received from
the architect firm, that we will be able
to include that additional bay,” said
Gardner. “If there is any chance of us
being able to do that then I think it is
worth taking that chance.”
According to the agenda item for
Tuesday’s meeting city staff is confi-
dent that better pricing for the con-
See BIDS, Page 7A
Customer Service v. Customer
Experience
. Driven by individual
employee personality
. Challenge to focus
attention on the right
KPIs(Key Performance
Indicators) that deliver
the most valued
objective (cost saving,
service improvement.
Drives satisfaction to
loyalty to advocacy
Market share, retention,
uul ^
■ list, linei .atistar 1
directly affected by
CEMtCustomer
Experience Managements
Cross channel and cross-
lifecycle emphasis
Photo By MARY MAYBURY
Steve Surguy, director at the Small Business Development Center in Waco, shared his knowledge about
customer retention with attendees of the small business development workshop held at the Economic
Development Corporation on Tuesday.
Customer retention topic at SBDW
By MARY MAYBURY_
Staff writer
The Copperas Cove Economic
Development Corporation held a
Small Business Development Work-
shop Tuesday and Steve Surguy,
director of the Small Business
Development Center in Waco,
informed businesses about the
importance of customer retention
and customer service practices.
“In today’s economy, your dol-
lar is important and you don’t want
to waste it on a company that does-
n’t treat you right,” said Surguy.
He gave a detailed presentation
on what customers want, the eco-
nomics of customer service, the
service versus customer experience,
the impact of unhappy customers,
how to train employees, empower-
ing customers and the best general
practices business owners should
use to set the best example.
Surguy explained how attract-
ing new customers costs five or six
times as much as keeping an exist-
ing one. He said it also takes 12 pos-
itive service experiences to make up
for one negative one.
The White House Office of
Consumer Affairs states “A dissatis-
fied customer will tell between nine
See RETENTION, Page 7A
Domino’s to
host Soldier
Appreciation Day
By MARY MAYBURY_
Staff writer
Domino’s Pizza will be hosting its 8th
Annual Soldier Appreciation Day on Sunday
and all active duty and military retirees are wel-
come to attend and pick up a slice of free pizza.
In addition to the free pizza, the event will
also include clowns, music, face painting, bal-
loon animals and the opportunity to meet with
several vendors and members of the community.
Ingrid Kiefer, Domino’s public relations region-
al officer said she was hoping for an all-day
family event. The event will be held from 10
a.m. to 3 p.m. in the Domino’s parking lot in
Copperas Cove at 2127 E. Highway 190.
The Cove Chamber of Commerce and Visi-
tors Bureau will assist with the event as well.
“They give a lot back to the soldiers,” said
Betty Price, president of the chamber. Domino’s
sometimes provides pizza for soldiers when they
are deploying overseas and coming back to Fort
Hood. “Sometimes they have to wait a long time
for their flights, so it’s nice of them to share
some hot food. It speaks volumes about our
community that we have businesses that would
do these types of things for soldiers and their
families.”
April 29
Cove Farmers Market, 3-6
p.m.
Fire and Public Safety Vol-
unteer Association Meeting, 6-7
p.m. at the Central Fire Station
April 30
2013 Alzheimer's Sympo-
sium, 9 a.m.-3 p.m. at the May-
born Convention Center in Tem-
ple
May 1
Exchange Club meeting,
6:30-7:30 a.m. at Lil' Tex
May 2
Rotary Club meeting, noon-
1 p.m. at Grace United
Methodist Church
May 3
Noon Exchange Club meet-
ing, noon-1 p.m. at King Buffet
First Friday Art after Dark,
6-9 p.m. at Frames & Things,
216 Cove Terrace
May 4
KCCB Waterway Cleanup,
9 a.m.-12 p.m. at GC Services
parking lot
Cove Farmers Market, 10
a.m.-2 p.m.
Three weeks
May 6
Cove Farmers Market, 3-6
p.m.
Keep Copperas Cove
Beautiful meeting, 6-7 p.m. at
the Central Fire Station class-
room
May 7
City Council meeting, 6-
7:30 p.m. at the Copperas Cove
City Council Chambers
May 8
Exchange Club meeting,
6:30-7:30 a.m. at Lil' Tex
Copperas Cove Chamber
of Commerce Ambassadors
meeting, noon-1 p.m. in the
meeting room upstairs at
National Bank
May 9
Rotary Club meeting, noon-
I p.m. at Grace United
Methodist Church
May 10
Noon Exchange Club meet-
ing, noon-1 p.m. at King Buffet
May 11
Jackrabbit Run 4 Hope, 8-
II a.m. at Ogletree Gap Park
Cove Farmers Market, 10
a.m.-2 p.m.
May 13
Cove Farmers Market, 3-6
p.m.
May 14
AARP meeting, noon-1
p.m. at Grace United Methodist
Church
Crazy ant problem in local area
/
Courtesy Photo AGRILIFE EXTENTION, MIKE QUINN
Raspberry or Caribbean crazy ants have been confirmed in
Travis County near the Burnet and Travis county boundary.
By MARY MAYBURY
Staffwriter
Experts predict the invasion
of Tawny crazy ants throughout
Central Texas could cause big
problems for some residents.
Crazy ants, sometimes
called raspberry ants, were origi-
nally discovered in Harris Coun-
ty around Houston in 2002, and
have been reeking havoc ever
since, making their way as far as
Williamson County, about 40
minutes outside of Copperas
Cove.
Sonja Swiger, extension
anthropologist for the Texas
A&M Agrilife Extensions ervice
Office said they have had no
reports of the ant reaching Cop-
peras Cove yet, but she said they
could cover most of the state
eventually and this could cause a
big problem.
“The biggest problem is it
doesn’t have any natural preda-
tors and they live in very large
colonies,” Swiger said. “The ants
don’t have normal nesting
colonies either. They move from
place to place. It displaces our
native insects and ants and they
get into electrical equipment.”
By getting into this equip-
ment, the ants cause short cir-
cuits and clog switching mecha-
nisms resulting in equipment
failure. Swiger said they don’t
know at this point why the
insects are attracted to the equip-
ment.
According to the Texas
A&M Agrilife Research Exten-
sion website, the tawny crazy ant
has been a serious pest in rural
and urban areas of Colombia,
South America.
“In this case, they reportedly
displaced all other ant species
and caused small livestock (e.g.
chickens) to die of asphyxia,”
stated the Agrilife website.
“Larger animals, such as cattle,
have been attacked around the
eyes, nasal fossae and hooves.”
The ants also caused grasslands
to dry out by aggravating suck-
ing insect pests.
Swiger also said they
believe people are unknowingly
transporting the ants across the
state by way of potted plants and
mechanical devices. People
should inspect all items trans-
ported from an infested area to
lower the risk of spreading.
Control of the ant is
extremely difficult and products
to treat the issue are not readily
available to consumers. If people
suspect their house or property is
infested with these ants Agrilife
recommends calling a profes-
sional pest control provider.
For more infonnation visit
http ://urbanentomology.tamu. ed
u/.
TO ALL INTERESTED PERSONS AND PARTIES:
US Department of the Army has applied to the Texas
Commission on Environmental Quality (TCEQ) for an
amendment to Air Quality Permit No. 24538, which
would authorize modification to the Fort Hood Army
Post located at III Corps & Fort Hood, Fort Hood, Bell
County, Texas 76544. Additional information concern-
ing this application is contained in the public notice section
of this newspaper.
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Copperas Cove Leader-Press (Copperas Cove, Tex.), Vol. 118, No. 57, Ed. 1 Friday, April 19, 2013, newspaper, April 19, 2013; Copperas Cove, Texas. (https://texashistory.unt.edu/ark:/67531/metapth630505/m1/3/?q=Lamar+University: accessed June 6, 2024), University of North Texas Libraries, The Portal to Texas History, https://texashistory.unt.edu; .