Daniel and Liz Henderson paid the 90
dollar fee and got a catalog.
They say they decided not to order from
it because of high prices.
One hundred and three dollars million was
85.
The Hendersons insist they told consumer
products two times they didn't want to
buy anything and didn't want to renew
their membership in the company soon
after they received the statement in the
mail. It confirms the company took sixty
nine dollars out of their checking
account, the Henderson said, given the
company their checking account number
when they enrolled in the company.
Now they worry the company is going to
take more money from them without their
permission. Like, I wonder if they know
when I have money, if they're going to
take it out
after they had previously
told us that they weren't going to
and they went and did it anyway.
Jeanette Kopko with the Dallas Better
Business Bureau says others say the same
thing. She shows us stacks of complaints
from people who insist consumer products
of Dallas withdrew money from their
accounts without their authorization.
Others say, well, I told them that they
needed to wait until tomorrow to get my
OK. Don't put the draft through the bank
until after I talk with them.
The draft would be put through any way.
The company lists its official business
address on Beltline Road.
We found a postal center at the address.
This is Consumer Products
of Dallas.
No, they receive their mail here.
It's not their office that
the postal employee told us where the
office was located.
But when we arrived, an employee at
Consumer Products locked us out.
This man told us to wait and he'd find a
manager to talk to us.
We waited and waited, but no
one came back to the door.
Like us, the Dallas Better Business
Bureau says it can't get the company to
talk either.
The company has an unsatisfactory record
with us for failure to respond to
complaints. Most of the complaints are
unanswered.
Sabrina Smith, Texas News 5.