86th Texas Legislature, Regular Session, Senate Bill 616, Chapter 595 Page: 7 of 137
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S.B. No. 616
1 violation of a law or rule governing-a program or person subject to
2 this subchapter.
3 (b) The commission may not delegate the duty under
4 Subsection (a).
5 Sec. 411.504. COMPLAINTS. (a) The department shall
6 maintain a system to promptly and efficiently act on complaints
7 filed with the department regarding a violation of a law or rule
8 governing a program or person subject to this subchapter. The
9 department shall maintain information about parties to the
10 complaint, the subject matter of the complaint, a summary of the
11 results of the review or investigation of the complaint, and its
12 disposition.
13 (b) The department shall make information available
14 describing its procedures for complaint investigation and
15 resolution.
16 (c) The department shallyperiodically notify the complaint
17 parties of the status of the complaint until final disposition.
18 (d) On written request, the department shall inform the
19 person filing the complaint and each person who is a subject of the
20 complaint of the status of the investigation unless the information
21 would jeopardize an ongoing investigation.
22 (e) The commission shall adopt rules to:
23 (1) implement this section; and
24 (2) establish a procedure for the investigation and
25 resolution of complaints, including a procedure for documenting
26 complaints to the department from the time of the submission of the
27 initial complaint to the final disposition of the complaint.7
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Texas. Legislature. Senate. 86th Texas Legislature, Regular Session, Senate Bill 616, Chapter 595, legislative document, June 10, 2019; [Austin, Texas]. (https://texashistory.unt.edu/ark:/67531/metapth1200655/m1/7/: accessed July 16, 2024), University of North Texas Libraries, The Portal to Texas History, https://texashistory.unt.edu.; crediting UNT Libraries Government Documents Department.