Connections, Volume 2, Number 3, September 2016 Page: 2
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Page 2
Multi-Sourcing Systems Integrators Explained
'The MSI willensure that
all of the CSEC State-evel
ESInet's systems are
integrated eI/ectively, and
that each individual system
isperforming as expected
and contracted."
- Jon Samuelson,
CapGemini
CSCE'The MSI will work to
avoid any unintended
consequences.
Kevin Rohrer,
CSECSystems integrators (SI)
long have served an im-
portant role in the pub-
lic-safety sector, particularly in
the implementation of large
and complex communications
systems, especially those de-
ployed on a regional or
statewide basis.
Now a new type of integrator is
emerging, the multi-sourcing
systems integrator (MSI),
which will play a different but
equally important role once
CSEC's State-level ESInet is
operational.
There are a few fundamental
and significant differences be-
tween the SI and the MSI.
The SI is focused solely on imple-
mentation. Because the SI is
vendor-agnostic, it has the ability
to deliver a best-of-breed solu-
tion. However, the SI only is in-
volved in the project for a finite
period of time, with defined
beginning and ending points.
Meanwhile, the MSI focuses
solely on system operation,
managing all of the various
components and subsystems
implemented by the SI. The
MSI's work is ongoing, as long
as the system is operational.
"The MSI will ensure that all of
the CSEC State-level ESInet's
systems are integrated effec-
tively, and that each individual
system is performing as ex-
pected and contracted," said
Jon "Sammy" Samuelson, sen-
ior manager at CapGemini.
The MSI for CSEC's State-
level ESInet won't be chosen
for awhile, but once the se-
lection has been made, it will
oversee the entire ecosys-tem-a task made considerably more challenging given
the complexity of the network.
"The ecosystem will consist of numerous solutions being provid-
ed by numerous vendors-for example, there likely will be multi-
ple suppliers for the call-handling and call-aggregation compo-
nents-and the MSI will be the single source that manages all of
it, the proverbial 'one throat to choke,"' Samuelson said.
In addition to ensuring that the CSEC State-level ESInet is op-
erating effectively and efficiently, the MSI will make sure that
all vendors are living up to the relevant service-level agree-
ments (SLAs) and that their help desks are resolving issues
within the appropriate timeframes given the severity level.
The MSI also will keep tabs on system configurations, specifi-
cally, whether any changes are being contemplated.
"How will any changes to the system configuration-or com-
ponent upgrades for that matter-affect other areas of the
network?" said Kevin Rohrer, CSEC's chief technical officer.
"All of that has to be managed, and the MSI will work to avoid
any unintended consequences."
Rohrer added that the production test laboratory that CSEC
recently implemented in the Texas Department of Infor-
mation Resources (DIR) facility in Austin will be a huge help in
this regard. CSEC intends to keep the lab operational even
after the ESInet is operational in order to test configuration
changes before they are implemented.
Change management is particularly important when operating a
network as large and complex as an ESInet. Consequently, the
9-1-1 Strategic Alignment Committee was formed to oversee the
creation of the myriad policies and standards that will be needed
to ensure that the CSEC State-level ESInet operates as expected.
Future issues of Connections will provide more depth on the
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Texas. Commission on State Emergency Communications. Connections, Volume 2, Number 3, September 2016, periodical, September 2016; Austin, Texas. (https://texashistory.unt.edu/ark:/67531/metapth1211334/m1/2/: accessed July 11, 2024), University of North Texas Libraries, The Portal to Texas History, https://texashistory.unt.edu.; crediting UNT Libraries Government Documents Department.