Texas Youth Commission Annual Report on Customer Service: 2006 Page: TITLE PAGE
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TEXAS YOUTH COMMISSION 2006 REPORT ON CUSTOMER SERVICE
Inventory of External Customers
Listed on Table 1 are budget strategies with direct service recipients for the
Texas Youth Commission (TYC). Service recipients of these budget strategies
include the general public, partner States, and TYC-committed youth.
Tabe PimaV~stmers.. by,B!Budget Strategy * Primary Customers
A.1.1:- Assessment & Orientation General Public
A.1.2: Institutional Services General Public
A.1.3. Contracted Capacity General Public
A.1.4: Halfway House Services General Public
A.1.5: Health Care Services TYC-Committed Youth
A.1.6: Psychiatric Services TYC-Committed Youth
A.1.7: Construct and Renovate General Public
B.1.1: Education amd Workforce Programs TYC-Committed Youth
C.1.1: Correctional Treatment TYC-Committed Youth
C.1.2: Specialized Correctional Treatment TYC-Committed Youth
C.1.3: Parole Services TYC-Committed Youth
C.1.4: Interstate Compact Partner States
* Strategy D.1.1 is an indirect administration strategy and not listed
One general purpose of strategies A.1.1 through A.1.7 is to, provide custody
and supervision for youth or "protect the public." The value of customer service
assessment with the general public in this case is questionable. Few members
of the public visit our facilities or have direct contact with TYC staff.
Accordingly, we asked juvenile justice professionals (Juvenile Court Judges
and Chief Juvenile Probation Officers) to evaluate our services because it is
their decisions that commit youth to the agency. As members of the Texas
juvenile justice community they are generally familiar with our mission,
services, and responsiveness.
Strategies A.1.5 and A.1.6 with B.1.1 through C.1 3 catalog direct services for
TYC-committed youth. These strategies generally provide for education and
rehabilitation and parents I guardians are presumed to be knowledgeable
advocates of their children in TYC custody. Thus we have chosen to survey
parents as proxies for youth that receive direct services.
IInterstate agreements (Strategy C.1.4) provide parole supervision to TYC-
committed youth residing in States other than Texas, supervision of juvenile
offenders probated or paroled to Texas from other States, and the return and
supervision of runaways crossing state lines. This strategy represents less than
one-tenth of one percent of our operating budget. Customer service
assessment was not performed.
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Texas Youth Commission. Texas Youth Commission Annual Report on Customer Service: 2006, report, May 31, 2006; Austin, Texas. (https://texashistory.unt.edu/ark:/67531/metapth1623011/m1/4/: accessed July 13, 2024), University of North Texas Libraries, The Portal to Texas History, https://texashistory.unt.edu.; crediting UNT Libraries Government Documents Department.