A Follow-Up Review on Management Controls at the Texas Funeral Service Commission Page: 8 of 22
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Summarized Audit Findings, Follow-Up Audit Results,
and Management's Responses, continued'Key for Implementation Status
I - Recommendation Implemented
U - Implementation Underway
N - Recommendation Not ImplementedManagement's responses were requested only
for recommendations that were underway or
not implemented.A FOLLOW-UP REVIEW ON MANAGEMENT CONTROLS AT THE
TEXAS FUNERAL SERVICE COMMISSIONImplementation
Status'
Previous Follow-Up Management's
Recommendations I U N Audit Results Responses2
Agency 513 Texas Funeral Service Commission
The Commission should / The Commission has The evaluation tool in
establish standard standardized exit interviews current use will be revised to
administration and grading by developing a set of include a rating system.
criteria for exit interviews. questions for funeral The Commission will
directors and embalmers. develop a written exam
However, grading criteria with case scenarios
for the questions is not followed by various
documented. A "yes" or questions which can be
"no" for each question is asked. This will provide
circled to show that the support for the exam and
provisional licensee enable the Commission to
answered the question document applicant
correctly. responses and rate the
exam. This shall be
The Commission performed completed by December
291 exit interviews during 1997.
calendar year 1996. 48 of
the 291 exit interviews were
conducted by an
employee of the
Commission. 22 of the 48
exit interviews tested did not
document the questions
asked or if they were
answered correctly or not.
The Commission cannot
ensure consistency in
evaluating licensees unless
the grading criteria is
documented and used
during exit interviews.PAGE 6
JULY 1997
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Texas. Office of the State Auditor. A Follow-Up Review on Management Controls at the Texas Funeral Service Commission, report, July 1997; Austin, Texas. (https://texashistory.unt.edu/ark:/67531/metapth517346/m1/8/: accessed July 17, 2024), University of North Texas Libraries, The Portal to Texas History, https://texashistory.unt.edu.; crediting UNT Libraries Government Documents Department.