Texas Department of Insurance Strategic Plan: Fiscal Years 2015-2019 Page: 1
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TABLE OF CONTENTS
Tables and Figures ..................................................................................................................................2
Introduction from Com m issioner Rathgeber ........................................................................................3
M anagem ent Philosophy ...... ......................................................... ...............................................3
Legislative Appropriations Request.............................................................................................................4
Recent Highlights.........................................................................................................................................4
Final Thoughts............................................................5
Vision, Mission, and Goals.....................................................................................................................7
Statewide Vision, Mission, and Philosophy .................................................................................................7
Relevant Statew ide Goals and Benchm arks ................................................................................................8
TDI Vision, Mission, and Core Values.............................................8
External/Internal Assessm ent...................................................................................................... 9
Overview of Agency Scope and Functions.........................................................9
Organizational Aspects............................................................................................................................12
Fiscal Aspects.......................................................................................................................................... 5
Service Population Dem ographics and Economic Factors........................................................................17
W orkforce And Technology Factors ..........................................................................................................18
Significant Legislation................................................................................................................................18
Self-Evaluation ...........................................................................................................................................20
Strategic Plan/Budget Structure .......................................................................................................... 21
Agency Goals....................................................................................................................................21
Objectives and Strategies.............................................................................................................21
Performance Measures .............................................................................................................................22
Technology Resource Planning ............................................................................................................25
Overview ....................................................................................................................................................25
Technology Resource Planning Initiatives.........................................26
Appendices.............................................................................................31
Appendix A: Agency Planning Process....................................................................................................31
Appendix B: Agency Organizational Details.............3
Appendix C: Performance Measures Projections......................................................................................40
Appendix D: Perform ance M easures Definitions ......................................................................................41
Appendix E: W orkforce Plan ......................................................................................................................74
Appendix F: Em ployee Engagem ent Survey..............................................................................................82
Appendix G: Historically Underutilized Businesses ...................................................................................84
Appendix H: Custom er Groups and Service Descriptions..........................................................................86
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Texas. Department of Insurance. Texas Department of Insurance Strategic Plan: Fiscal Years 2015-2019, book, July 7, 2014; Austin, Texas. (https://texashistory.unt.edu/ark:/67531/metapth639293/m1/5/: accessed August 15, 2024), University of North Texas Libraries, The Portal to Texas History, https://texashistory.unt.edu.; crediting UNT Libraries Government Documents Department.