Texas Department of Licensing and Regulation Strategic Plan: Fiscal Years 2015-2019 Page: 19
iv, 96 p. : ill.View a full description of this book.
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TDLR consistently finds ways to improve the work experience of our employees. Those who pursue job-related profes-
sional development may receive partial reimbursement of tuition. Through a survey given to those resigning, or retiring,
we learn how best to improve our workplace. The figure below identifies TDLR's rate of turnover by job category, which
we also use to improve our work environment.
Turnover by Classification Fiscal Year 2013
Legal Assistants 7.3 18.9
Inspectors 7.6 13.5
Attorneys 3.7 10.8
Technological and Capital Resources
One of the purposes of strategic planning is to analyze the current and future needs of technology and capital
resources. This analysis is key to the effective delivery of services to Texans and agency stakeholders and to the
efficient expenditure of limited resources. Aligning those resources enables an agency to more effectively address the
critical issues facing the state.
Strategically, the agency plans for continued growth even in the current economically stressed environment. TDLR's
success with integrating new and transferred programs makes it an ideal candidate for consideration in future consoli-
dations of programs that align with its current responsibilities.
Capital resource improvement considerations include:
- The agency continues to be a part of the legislatively mandated consolidated data center contract. After the last con-
tractor, IBM left, the contract was re-bid and we are now working with the new contractors, Xerox and CapGemini.
This new partnership started in April 2013 and at this time has been a considerable improvement over the previous
one. The new contractor has installed the level of architecture and infrastructure that should have been in place all
along by providing dedicated networks, faster methods allowing for quicker turnaround times on projects and im-
proved accountability processes.
- Computer replacements occur at the agency based on a four-year refresh schedule, or as project demands dictate.
An example of this is our foray into tablet devices for our field inspectors. These new tablets allow for data entry in
real time, bypassing paper entry-to-data entry.
Other pertinent organizational issues affecting resources:
- Commission, Advisory Board, other public meetings and large scale training sessions are all held in the meeting
room at the North Campus located in the Twin Towers Building on Clayton Lane in Austin.
- A massive build out of the third floor space at our North Campus is currently underway. Broken into separate phases
to allow for staff to continue working as we branch out into our new space.
- A new large training location has also been added to the North Campus 3rd floor, and when finished will offer Smart-
Board technology as well the ability to offer training for up 25 people.
- We continue to provide network scanners and desktop scanners to support the Legal Files system which provides a
paperless case management system. Another added benefit is the removal of large filing cabinets, providing much
needed space at the North Campus.
- The agency has installed additional SmartBoards devices in our field office in Fort Worth and Houston, providing the
agency with the ability to conduct remote training or group meetings for staff. This results in considerable savings in
travel costs and a reduction in work hours lost traveling to headquarters.
- The agency took a major leap in the email application utilized by all staff when we migrated from GroupWise to Mic-
rosoft Office 365 and Outlook. This change came with many advantages including offering each user a 25gb mailbox
with a one-year retention, ability to install the Office suite on up to 5 unique systems giving staff the capability to eas-
ily work from home using the same applications and an instant messaging solution offering application and screen
sharing functionality.Texas Department of Licensing and Regulation 19
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Texas Commission of Licensing and Regulation. Texas Department of Licensing and Regulation Strategic Plan: Fiscal Years 2015-2019, book, 2014-22~; Austin, Texas. (https://texashistory.unt.edu/ark:/67531/metapth639698/m1/27/: accessed July 17, 2024), University of North Texas Libraries, The Portal to Texas History, https://texashistory.unt.edu.; crediting UNT Libraries Government Documents Department.