Texas Department of Licensing and Regulation Strategic Plan: Fiscal Years 2015-2019 Page: 38
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When asked, what changes would you make to TDLR if you were king or queen for a day, the following three themes
ranked highest:
- TDLR should increase enforcement efforts against people who engage in unlicensed activity. This could include
higher penalties, more investigations and cases, license sweeps, and stings.
" TDLR should re-evaluate the number of required hours for continuing education. Licensees want more relevant
courses. Some courses need to be removed that are not applicable to the licensees' industry. Also, they desire alter-
native ways to complete continuing education requirements.
- TDLR should offer national examinations because they are more accessible and widely available. Licensees also
believe these examinations are more standardized, efficient and relevant.
One of our cosmetology licensees said, "If the TDLR wants to put a stop to dirty salons and unlicensed workers, start
doing public service announcements about what the rules are. It's the PUBLIC who needs to be educated, not us!"
The Austin American-Statesman/Workplace Dynamics survey of TDLR employees identified the agency as a Top
Workplace in Austin. The results were distributed to all division directors who then met with their employees to explore
ways to improve communication, processes and teamwork. 2,392 comments were received from employees during
these meetings. The questions asked covered the following 20 areas:
Confidence Grow Meaningful Balance
Appreciation Execution Manager Values
Ideas My Work Future Informed
Training Understand Pay Connection
Frustration Direction Manager Helps Customer Service
These responses were grouped with all external feedback and reviewed by four teams to evaluate and provide recom-
mendations concerning these areas; Rules and Legislative, IT and Process Improvement Projects, Communications
and Customer Service, and Core Values and Human Resources. The evaluation criteria used to review and rank
feedback was our:
- Vision
- Mission
- Core values, and
- Common sense.
Evaluation team members also made clear recommendations to the Executive Office.
The dominant themes that emerged during the internal face-to-face meetings with employees were:
- Ideas/Feedback - Employees expressed their appreciation for TDLR's efforts to improve communication and inno-
vation by soliciting ideas and providing prompt feedback.
- Task/Project Procedures - Employees expressed their support for teamwork and integrity by voicing a desire for
formalized organization and prioritization of tasks, and enough time to complete them.
- Training - Employees expressed their commitment to expanding open and free communication and improving
customer service by asking for more and new training.
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Texas Commission of Licensing and Regulation. Texas Department of Licensing and Regulation Strategic Plan: Fiscal Years 2015-2019, book, 2014-22~; Austin, Texas. (https://texashistory.unt.edu/ark:/67531/metapth639698/m1/46/: accessed July 17, 2024), University of North Texas Libraries, The Portal to Texas History, https://texashistory.unt.edu.; crediting UNT Libraries Government Documents Department.