Texas Department of Licensing and Regulation Strategic Plan: Fiscal Years 2015-2019 Page: II
iv, 96 p. : ill.View a full description of this book.
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Key Points of Smaller Smarter Government, Vol. 2
While the Texas workforce continues to grow, so does the TDLR licensee population. At the same time, we have held
agency growth in check and actually reduced the size of our workforce while still delivering outstanding customer
service. (see Who We Serve - TDLR Licensee Population)
In 2013, TDLR reduced license fees for 11 different programs, affecting more than 360,000 Texans, with an estimated
annual savings of $5.9 million. We are proud to say that we put money back in the pockets of our licensees, some-
thing that makes us unique among state government agencies. (see How We Do It - Budget Revenue and Appropria-
tions)
Our appropriations-per-licensee is among the lowest in Texas state government. (see How We Do It - Budget Reve-
nue and Appropriations)
As TDLR's responsibilities have increased, so has our commitment to structuring our business model along functional
lines, by emphasizing cross-training and eliminating redundancies. We reorganized our compliance structure and
created a Field Operations division with focused responsibilities, and reorganized our highly trained business and
process analysts into their own team to advise Executive leadership on process improvement. (see What We Have
Done - Reorganizations and Personnel Changes)
Most recently, TDLR worked successfully with the 83rd Legislature to modernize our licensing programs and eliminate
unnecessary regulation. (see What We Have Done - Strategic Plan Report Card)
We stand ready to work closely with the 84th Legislature to further streamline state government and deliver cost-effec-
tive, high-quality customer service. To this end, we have outlined Smaller Smarter Government Initiatives for the 84th
Legislative Session. (see Where We Want to Be - Smaller Smarter Government Initiatives)
We face critical challenges in the following areas that need to be addressed (see Where We Want to Be):
- Employee recruitment and retention, retirements, and knowledge-loss;
- Salary competition and equity;
- Software, hardware, and technology upgrades; and
- Information technology security.
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Texas Commission of Licensing and Regulation. Texas Department of Licensing and Regulation Strategic Plan: Fiscal Years 2015-2019, book, 2014-22~; Austin, Texas. (https://texashistory.unt.edu/ark:/67531/metapth639698/m1/6/: accessed July 17, 2024), University of North Texas Libraries, The Portal to Texas History, https://texashistory.unt.edu.; crediting UNT Libraries Government Documents Department.