Texas Department of Licensing and Regulation Strategic Plan: Fiscal Years 2015-2019 Page: 74
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APPENDIX F - STAFFING STRATEGIC PLAN
WORKFORCE PLAN
Agency Overview
The agency was established in 1909 as the Bureau of Labor Statistics to enforce labor laws, inspect factories and
encourage the growth of Texas industry. During the 1930's, authority began shifting from labor issues to include indus-
try regulation. The agency's name was changed to the Texas Department of Labor and Standards in 1973, to better
reflect its dual responsibilities.
In 1989, the agency was reorganized as the Texas Department of Licensing and Regulation (TDLR) with responsibility
for regulating individuals, businesses and equipment in a broad spectrum of industries. TDLR uses functional alignment
to apply uniform processes to issue licenses, conduct inspections, monitor third-party inspectors, investigate com-
plaints, prosecute violators and educate licensees and the public about programs the agency administers.
Recognizing the efficiencies of our functional business model, the legislature has entrusted TDLR with additional
regulatory responsibilities in every legislative session since 1999. TDLR was also recognized as the "Model Regulatory
Agency" for Texas in its last Sunset Commission review and ranked one of "Austin's Top 25 Mid-sized Employers" by
the Austin American-Statesman in three of the last four years. Additionally, the Texas Quality Foundation recognized
TDLR with the Foundation's Progress Level Award for outstanding organizational management and performance in
2011.
A. AGENCY VISION, MISSION AND PHILOSOPHY
TDLR's vision, mission and philosophy define the direction of the agency.
Vision
To be the leader in public service by creating innovate, low cost licensing and regulatory best practices, and cultivating
employees who provide exceptional customer service.
Mission
To honor the trust of all Texans, ensure public safety and customer protection, and provide a fair and efficient licensing
and regulatory environment at the lowest possible cost.
TDLR's Philosophy
To achieve smaller smarter government, we:
- Honor the public by regulating in a fair, open, and consistent manner;
- Provide more opportunities and avenues for our customers and employees to be heard (Your Voice Matters);
- Deliver simple, clear, and courteous service to our customers;
- Maintain a culture of change and innovation by always challenging and re-evaluating the status quo;
- Build efficient and cost-effective public-private partnerships;
- Mentor leaders to exemplify TDLR's Core Values;
- Eliminate waste and maximize our resources to lower the cost for the customers we serve;
- Reward high-performing employees through promotion, raises, and recognition;
-Serve the citizens of Texas responsibly through transparency and efficiency; and
- Value the dignity and worth of our customers and employees.
74 Smaller Smarter Governmenta
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Texas Commission of Licensing and Regulation. Texas Department of Licensing and Regulation Strategic Plan: Fiscal Years 2015-2019, book, 2014-22~; Austin, Texas. (https://texashistory.unt.edu/ark:/67531/metapth639698/m1/88/: accessed July 17, 2024), University of North Texas Libraries, The Portal to Texas History, https://texashistory.unt.edu.; crediting UNT Libraries Government Documents Department.