The Optimist (Abilene, Tex.), Vol. 83, No. 23, Ed. 1, Friday, November 18, 1994 Page: 4 of 8
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CLASSIFIED
COBA visitor teaches about quality management
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12 mite from ACU
Complete word processing
&fvices using Word Perfect. AH
formats: APA MLA Turabian.
b'yfcrnight service and rush jobs
available. Call Anita 675-0646.
BifowimiaiMBi
Alaska Employment Fishing
Industry. Earn up to $3000-
6000 per month. Room
&Boardl Transportation!
ftfaleFcmalc. No experience
lieccssary! (206)545-4155
ixt. A58731.
Resort Jobs-Earn to $12hr.tlps.
(Theme Parks Hotels Spas
jnore. Tropical & Mountain
destinations. Call (206)632-0150
fext. R58731.
r-
Individuals and Student
Organizations to promote
SPRING BREAK '95. Earn sub-
stantial money and free trips. Call
Inter-Campus Programs
4-800-327-6013.
jiHl
Jeering Student Specials
2$ years experience in acrylic and
sculptured nails. Manicures and
pedicures. Call Deborah Seals at
&0995.
'
bc(you like to travel? Won't
jinffirfcre with class. Selling
Jrflvel packages. Contact Pam
5-692-9875.
gjPWWW1WWgWPpWWWMjIBHW (
i allovassions 1 i
saw.? (unl
re
To Place Ad Call Kent Barnett at
Ext. 2463 or mail to Box 7892.
-
' ' Abilene Korean Church
602Palm
v 677-3933
Myung Lee pulpit mlnbter
'. Koran Language Class Saturday 10 am.
fc. Sunday Assemblies 9 JO & 1 1 in A 7 p.m.
';- Wednesday Assembly 7 pjn.
e- Abilene Mission Church
.. Abilene Civic Center
y Leonard Allen pulpit minister
J Sunday Assembly 10 am.
r
Anson Church of Christ
ii 1 400 S Commercial Avenue
823-3421
Y Steve Slkes pulpit minister
Sunday BiWe Classes 9 JO ajn.
Sunday Assemblies 10:30 am. A 6 p.m.
S Wednesday Assembly 7 p.m.
S
jl Daird Church of Christ
120 and FM 1047
. 854-1394
Gary Williams pulpit minister
V Sunday Bible Study 10 am.
Sunday AiKmblies 10:45 am. A 6 pjn.
n Wednesday Assembly 7 pjn.
A
i
t-
I'tflAKER Heights Church of Christ
jJj' 5392 Tcjus Avenue
ijj. 6W-W74
Jimmy Jivldtn pulpit minister
J Sunday Bible Study 9 a.m.
J. Sunday Assembly 10am and 6 pm.
?t Wednesday Assembly 7 pm.
''1;
Central Church of Christ
910 Cypress
677-7409
BUI Butlerfleld pulpit minister
Sunday Bible Study 9 JO am.
Sunday Assemblies 10:30 am. A 6 p.m.
Wednesday Assembly 7 p.m.
w
m
fS Central Church of Christ
ar 910 Cypress
677-7409
Spanish Langvagt
Sunday Bible Study 1 p.m.
Sunday Assembly 2 p.m.
Wednesday Assembly 7 p.m.
Save On Kent Costs by ewncr
11 college ur can do used as
4-2-2 or as duplex with 3-1-1 and
1-1-1 (apartments makes appro.
$200 a payment) CAD sq. ft.
2256 Pool well storage bldg.
large yard AC alarm. $49900
assumablc loan total payment
$536.23. 676-2016.
Water I'iltcrs-countcrtops
portable whole house. systems-
removes lead & chlorine - bottled
Water quality for only pennies a
gallon. 676-7056.
Electronic Keyboard for salct
48 full size keys stereo speakers
MIDI compatible 16 stereo
channels 100 voices. Asking $150
but will negotiate. Call Jeremy at
674-6434.
lrOfuM
A-I'm thankful for your love
and the joy you bring my life.
Say you'll spend your life with
me. Say you'll be my wife.
T.
Radford Hills
Cinema
673-6521 1200 Ruswood
Cm rfewtora (NM3)
1115 3:15 5;15 (7:15 9:15)
MTMArmyKsw (P0)
3:05 (9:201
LMll (HI)
1:00 5:10 (7:15)
TlwMMk (PQ-13)
1:20 320 520 (720 9:20)
TripmiK' Over"j$wiSE
In Your Dorm Rodm?
Now offering
Vfeterstoiaaservto;(NcftbM'
j FIninM9v!ihf(wnwrtkac8agc.j
offourmemhs. - ;
GnjimforFREEestbaiesoabkirpik-.
677-BIKE
ni
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... avKswwi.
Church of Christ
19th A Clinton Street!
i Church of Christ
1933 South 27lh Street
677-0104
Sunday Assemblies 10 JO am. A S p.m.
Church of Christ
1400 Lytic Acres Drive
672-2109
Clyde Church of Christ
South 14th and Austin
8934723
Rick Cunningham pulpit minister
Sunday Bible Study 10 am.
Sunday Assemblies 10:55 tun. A 6 p.m.
Wednesday Bible Study 7 p.m.
Eastside Church of Christ
Radford Hills Shopping Center
676-1613
Sunday Bible Study 9:30 ajn.
Sunday Assemblies 10:30 am. A 6 p.m.
Wednesday Assembly 7 p.m.
Eglesia de Cristo
South HthACheitnut Streets
Domingos 9-1 1 am. A 6 pjn. Jf
Mieicoles7pjn.
llTH & Willis Church of Christ
3309 S I Ith Street 698-3255
Brent Brady pulpit minister
Sunday Assemblies
8: 1 5 a.m 10.45 ajn. & 6 p.m.
Sunday Bible Study 9:45 ajn
Wednesday Bible Study 7 pjn.
ry
il
y JASON MCARTHU9
STUDENT REPORTER
Business students got a lesson
on quality this week from
someone who knows about it.
Dr. Joseph Grauman business
development manager for Amer-
ican Telephone & Telegraph
Co told human resource man-
agement classes Tuesday and
Wednesday that quality has
become a serious issue in recent
years and American businesses
spent more than $25 billion last
year to retrain the college gradu-
ates they hired. Grauman said
AT&T's "Driving Quality on
Campus" program addresses
solutions to the problem.
The program which is funded
entirely by AT&T provides pro-
fessionals and other qualified
Volunteers to universities and
colleges for presentations on
total quality management. Grau-
man explained total quality
management is the process by
which businesses emphasize
quality in all interactions with
their customers.
Grauman has become an
expert on the subject giving
seminars on quality inside
AT&T and serving as a consul-
tant and facilitator outside
AT&T for implementing total
quality management in the pri-
vate and public sectors.
"It is becoming increasingly
important to provide customers
with quality in the services and
products a supplier offers" he
said. "Quality makes a company
more competitive which is
needed to survive in the market-
place." Grauman emphasized the
importance of training quality-
minded employees.
"The key to succeeding in
quality is training training
Graham St. Church of Christ
2l590nhamSucct
673-0895
Armando Gonzalez pulpit minister
Sunday Bible Study 1 0 ajn.
Sunday Assemblies 1 1 ajn. & 6 pju.
Wednesday Assembly 7 pjn.
Hawley Church of Christ
FM 1082
Glen Dods pulpit mlnbter
Sunday Assemblies 9 JO ajn. & 6 pjn.
Sunday Bible Study 10:30 a.m.
Wednesday Assembly 7 pjn.
Hamby Church of Christ
RU I Abilene
677-2046
WllUrd Tote pulpit mlnbter
Sunday Assemblies 1 1 a.m. & 6 run.
Sunday Bible Study 10 am.
Wednesday Assembly 7 p.m.
Highland Church of Christ
425 Highland
673-3295
Mike Cope pulpit mlnbter
Call 673-2630 for assembly times.
Highway 36 Church of Christ
I llghway 36 u KTAB-TV Tower
329-3818
Ed lleadrlck pulpit mlnbter
Sunday Bible Study 10 am.
Sunday Assemblies 1 1 am. & 6:30 pjn.
Wednesday Assembly 7 pjn
HiLLCREST Church of Christ
630 a Ambler
673-4565
Dwlghl Uobarts pulpit mlnbter
Sunday Worship 9 am. & 6 pjn.
Sunday Bible Study 10.15 am.
Wednesday Assembly 7 p.m.
Lake Breeze Church of Christ
lake Fort Phantom Road
-f
training" He said. "Employees
have to be trained to provide
quality and the responsibility to .
train within a company usually
falls on the shoulders of human
resources people."
He said training for quality can
never begin too soon. "Quality
training really should begin nt
the elementary school level"
Grauman said.
Dr. Malcolm Coco associate
dean of the College of Business
6
Quality training
reaiiy snouia
begin
at the
elemental'
i
school leve
JOSEPH GRAUMAN
and adviser for human resource
management students initiated
Grauman's visit to ACU. Coco
said people involved in human
resources usually find most of
their work focuses on keeping
employees satisfied with their
jobs.
"Employees will never provide
their company's clients with
quality service if they don't get
quality service from human
resources" Coco said. "That's
why it's important for human
resource management students
to hear Grauman's message."
Grauman also stressed the
importance of ' employee
empowerment in his presenta
Locust Street Church of
Christ
South 7th and Locust
673-9530
Sunday Assemblies 10 am. & 6 pjn.
Minda Lane Church ok Christ
855Minda
676-2151
Tony Roach pulpit mlnbter
Sunday Bible Study 9 ajn.
Sunday Assemblies 10 a.m. & 6 p.m.
Wednesday Assembly 7 p.m.
Minter Lane Church op Christ
2392 Minter Lane 677-8611
Tony Ash pulpit minister
Sunday Assembly 9 am.
Communion Sunday 10:30 am.
Sunday B ible Study 6 p.m. '
Wednesday Bible Study 1 p.m.
N. Sm & Grape Church of Christ
433 Grape 6734)211
Don I taU-h pulpit minister
Sunday Bible Study 9 JO am.
Sunday Assemblies l0J0ajo6pja
Wednesday assembly 7 pjn.
North Park Church of Christ
2837 Grape 677-6934
lay Dowman pulpit minister
N. 10-TtaADAWAYQnjRaiOFQmisT
943Trealiway
672-7122
John Terrsmot Hamilton pulpit minuter
Sunday Bible Study 9J0 am.
SmJjy Aswmliies IOJOam.&6pm
Wednesday Assembly 7 pm.
Northwest Church of Christ
1 141 N. Willis
677-7982
Ian Shtlburnt pulpit mlnbter
Sunday Assemblies 10 JO am. A 5 p.m.
Wednesdjy Assembly 7 JO p.m.
tions . He said empowerment
enables employees who work
directly with customers to act
within certain boundaries with-
out continually seeking the
approval of managers.
One example of such empow-
erment would be when the cus-
tomer service representative for
a credit card company is given
the power to waive a finance
charge for a disgruntled cus-
tomer. "You have heard the statement
'The customer is always right'"
Grauman said. "That's not true
but the customer is always the
customer. Sometimes for total
quality management we have to
help the customer find what they
want. Always keep the customer
happy."
Sunshine Adams junior
human resource management
and marketing major from Cedar
Hills said she liked what Grau-
man said about empowerment.
"If employees arc happy and
feel like they arc part of the
company and can make impor-
tant decisions then they will
treat customers better and pro-
vide better quality service"
Adams said.
Thomas Steele senior human
resource management major
from Houston said "Grauman
was talking about making peo-
ple authoritative rather than sub-
jecting them to an authoritarian.
That's an important difference in
the workplace."
AT&T is one employer that
has been committed to total
quality management for quite
some time Grauman said.
Since 1992 the company has
received in addition to several
other quality awards three Mal-
colm Baldridgc National Quality
Awards. The prestigious award
was established by Congress in
Oakland Drive Citunai of Christ
2702rtnest
672-1337
Bob WLUV pulpit minister
Sunday Bible Study 9:30 am
Sundi) Assembly 1 0JO ajn. & 6 pjn.
Wednesday Bible Study 7 pjn.
Oakridge Church of Christ
3250 Beltway South
692-2440
Sunday Bible Study 9 am. & 6 p.m.
Sunday Assembly 1030 ajn
Wednesday Bible Study 7 pjn.
Church of Christ
South 14th & Oak Street
677-1254
Weldon Oann
Sunday Bible Study 9 JO a.m.
Sunday Assemblies I0J0 am. & 6 pjn.
Wednesday Assembly 7 JO p.m.
17 & Misqutte Church of Christ
1702 Mesqulte Street
677-WS
Jimmy D. Jones pulpit minister
Sunday Assembly 10 am.
Bible Study and Deotioad. 5 JO pjn.
Wednesday assembly 7 pjn.
South Central Church of Christ
33175.21st
Bob Kfcer pulpit mlnbter
Sundiy Bible Study 9J0 am.
Sunday Assemblies I0J0 ant 6 pjn.
Wednesday Bible Study 7 pm
S. 12ni-CiiERRY Church of Christ
lauuienyaircrt
673-6711
Rules F. Johnson pulpit mlnbter
Sunday Bible Study 10 am.
Sunday Assemblies 1 1 am. A 5 pjn.
Wednesday Assembly 7 pjn.
South Park Church of Christ
1623 Palm Street
Sunday Worship lOJOam. A 6 p m
Wednesday 7 J0 pm
. "
1987 to honor American compa-
nics with outstanding commit-
ments to quality service. Th
award is named after the late
U.S. Commerce Secretary Mai-
colm Baldridgc.
Tony Ferrugla telccommunrt
cations analyst at the brokerage
firm A.G. Edwards in Abilene
said the Baldridgc award "is cw-
porate America's cquivnlcntl o
the Oscars. The Baldridgc has
always carried clout in busincjw
circles but many companies say
it can mean a lot to customers
too.'
Grauman said winning the
Baldridgc award obligates
AT&T to "spread the word about
total quality. One of the stipula-
tions of winning is that you
share what you've learned with
other American companies an
with public and educational
institutions. That's why I'm at
ACU" he said.
Grauman has worked exten-
sively with AT&T's total quality
management training and implc-f
mentation team which tlpcd
the company to win the awards.
The team developed total quality
management training material
for employees of AT&T's FedcVr
al Systems Business Unit.
He received his bachelor's
master's and doctorate degrees
in physics from Stevens Instittfc
of Technology. He later carried a
master's of business administra-
tion degree from Rutgers Uni-
versity specializing in the areas
of finance and organization
behavior. He has since co
authored a published case stud
dealing with organization behavior.
Grauman is the business devel-
opment manager for the Middle
East and Africa regions of
AT&T's Network Wireless Sys-
terns Business Unit.
Stxminw ItlLW CHUtCH of Duust J
W22670
John Risar. psjlpst mlnbter
Can 674-W67 far Woman an! smfct times.
t
SounisiDE Church of Christ f
672-1173
Sunday Bible Study 900 ajn.
Sunday Assemblies I0JO am. 4 6 pm.
University Church of Christ
733 UN. teh Street 673-6477 -
Eddie Sharp palplt minister w
Sunday Bible Study 9 am.
Sunday Assemblies 10 am. A 5 pjn.
Sunday Cvening Communion 9 pm
Wednesday Bible Study 7 run.
University Church of Christ
733 UN. 1 6th Street 6734H97
Sam GoozaJrs Spanish minister
Sunday Bible Study 9 am.
Sunday Assemblies 10 am. A 5 p-m.
Wednesday Bible Study 7 pjn.
Westgate Church of Christ
)l South Pkmw
692-2300
DoujRmes pulpit mUkter
Sunday Assemblies I0am.&6pm.
Sunday BiWe Study 9 am.
Wednesday Assembly 7 p.m.
Woodlamn Church of Christ
JIMN.IOih Street
673-6776
rfcupsutfp1ipiml(lh4tr
Sunday Bible Study 9 am. A'
SunJnAssenvbtiea0am.A6pm.1"
Wednesday Assembly 7 pjn.
Wyue Church of Christ
60W Buffalo Oap Road
692-6SSI
Johilaater pulpit mlnlatr
R
i
i
'V41"fMk-1."
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The Optimist (Abilene, Tex.), Vol. 83, No. 23, Ed. 1, Friday, November 18, 1994, newspaper, November 18, 1994; Abilene, Texas. (https://texashistory.unt.edu/ark:/67531/metapth92264/m1/4/: accessed July 17, 2024), University of North Texas Libraries, The Portal to Texas History, https://texashistory.unt.edu.; crediting Abilene Christian University Library.