9-1-1 Caller, Volume 2, Number 3, July/August 1990 Page: FRONT COVER
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Vol. II, No. 3
"4 L,21July/August 1990
9-i
Cal I erxnSFe
Advisory Commission on State Emergency Communications
Publicatng
p' 'i*
U U
Inside Focus
A SPECIAL
COMMUNITY9-1-1 Responds to a Special
Community, p 2
ACSEC Approves TDD Plan to
Provide Equal Access to 9-1-1,
p 3
What is Relay Texas? p 3
PUBLIC
EDUCATION
lGetting The "Number" Out, p 4
9-1-1 Tarriff Updates, p 4
OPERATIONS 0
Work Continues on Career Path,
p 5
ACSEC Conducts Statewide
9-1-1 Telco Workshop, p 5
Hale County Celebrates 9-1-1
Cutover, p 5
State Addressing Project Gets
Underway, p 6
Comal County Cutover, p 6
Coastal Bend Youth: Active
Participants in Addressing
Plan, p 7
( FOR YOUR
INFORMATION ...
NENA News, p 8
Nominees and Recipients of the
1990 Public Safety Tele-
communicator Award, p 8
Agency Update, p 9
A Photo Feature, pp 10-119-1-1 DAY IN TEXAS! L .
ACSEC Honors Emergency
by Velia S. Williams
Over 20 thousand calls are
received daily through emergency com-
munications systems in Texas. Some of
the emergency calls received are more
serious than others; some involve more
than one victim, or offender; and other
calls require more than one public safety
responder to the scene. In all cases,
however, the telecommunicator receiv-
ing the call must exercise a combination
of learned skills, common sense, and
composure.
The telecommunicator must be
able to command control while he or she
talks to the caller, enters the information
into the computer, dispatches the appro-
priate public safety responder(s), visu-
alizes the emergency, and decides how
best to respond in order to enhance
communication. Imagine how you would
handle the following scenarios:
- a female juvenile calls and says
her stepfather has a gun to her
mother's head;
- an 11-month old child is having
febrile convulsions and is unable
to breath;
- two teen-aged boys are found un-
conscious in their smoke-filled
house;
. a fight at an apartment erupts into
a riot with approximately 150
people at the scene; andIn Texas, When Seconds Count ...
Communications Personnel
- a potentially deadly chemical
explosion and fire are reported at
an industrial plant.
These calls were actually received. The
telecommunicators (dispatchers, firefight-
ers, police, call takers, etc.) who handled
the calls exercised skill and performance
that exceeded the normal routine of their
assigned duties. Because of their capa-
bilities, they were able to assist in the
saving of lives and reducing human suf-
fering. As for the policemen, firemen,
and emergency medical technicians who
were dispatched to assist, they are to be
commended for their rescue efforts and
unselfish acts of bravery.
On Tuesday, September 11,
the Advisory Commission on State Emer-
gency Communications assisted in hosting
"9-1-1 Day in Texas" to recognize the
growing importance that emergency
communications plays in linking citi-
zens with police, fire, or emergency
medical service in time of need. On this
day ACSEC also applauded all levels of
public safety, local governments, and
the telephone industry for the progress
seen in the implementation of emer-
gency telephone service to approximately
97 percent of the Texas communities.
Many of these organizations were in-
strumental in hosting this important event.
To pay tribute to the hundreds
of professionals who serve their com-
munities as public safety telecommuni-
See Page 8.
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Texas. Advisory Commission on State Emergency Communications. 9-1-1 Caller, Volume 2, Number 3, July/August 1990, periodical, July 1990; Austin, Texas. (https://texashistory.unt.edu/ark:/67531/metapth1204254/m1/1/?q=%22%22~1: accessed July 16, 2024), University of North Texas Libraries, The Portal to Texas History, https://texashistory.unt.edu.; crediting UNT Libraries Government Documents Department.