TELEMASP Bulletin, Volume 14, Number 5, September/October 2007 Page: FRONT COVER
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""B,TEXAS LAW ENFORCEMENT MANAGEMENT AND
ADMINISTRATIVE STATISTICS PROGRAMSeptember/October 2007
Volume 14, No. 5
Citizen Complaints
Mary Sarver
According to Seneviratne (2004), "complaints are unre- Police police
solved problems where redress is needed, and effective zen complain
mechanisms for dealing with them are an essential aspect maintain citiz
ofthe accountability ofthat service" (p. 330). Citizencom- munlties (Hi
plaints ensure that police officers are held accountable for 2004; Senevi
their actions, and, hopefully, work to correct their behavior the-selves, p
in the future. Complaints offer citizens an opportunity to actions, preve
become involved and voice their concerns about the ser- conduct and a
vices they receive from the police (de Guzman & Frank, behaviors (C
2004; Lersch & Mieczkowski, 2000; Worrall, 2002). They Guzman & Fr
provide police agencies with both a way to identify and zler & Rcnke
control those officers who cause problems as well as a way
to measure officer performance and productivity (Lersch, This Bulletin
1998; Lersch & Mieczkowski, 2000; McCluskey & Terrill, regarding bot
2005; Terrill & McCluskey, 2002). policy. Firty
Police misconduct has become a public concern across Types and
the nation in recent years, and research shows that citi-
zen complaints have been increasing (Greene, 1999; Le- There are a n
rsch, 1998; Lersch & Mieczkowski, 2000; Worrall, 2002). against police
The Civilian Complainant Review Board in New York out the literate
City reported that between 1992 and 1996 there was an trol incidents,
increase in annual citizen complaints of more than 60% force denean
and that 53% of citizen complaints in 1996 were filed by Deng, & Bart
African Americans (Greene, 1999). The Bureau of Justice & Greene, 2
Statistics also reported that "large state and local law en- 200C; McClu
forcement agencies-those with 100 or more sworn offi- 2002; Walker,
cers-received more than 26,000 citizen complaints about Amore recent
officer use of force during 2002" and that "this total figure (Buerger, 200
resulted in overall rates of 33 complaints per agency and
6.6 complaints per 100 full-time sworn officers" (Hick- Complairts, h
man, 2006, p. 1). ciDepository
a as Pubic Librarys, practices and procedures for handling citi-
ts are important because they help the police
ens' trust and build partnerships with com-
ckman, Piquero, & Greene, 2000; Johnson,
ratne, 2004). Like the citizen complaints
olicies hold the police accountable for their
nt and reduce future incidents of police mis-
buse of citizens and control police power and
ao, Deng, & Barton, 2000; Greene, 1999; de
ank, 2004; McCluskey & Terrill, 2005; Pren-
n, 2001; Seneviratne, 2004).
reports the results of a TELEMASP survey
h citizen complaint frequency and agency
-seven agencies responded to the survey.
Outcomes of Citizen Complaints
umber of reasons why citizens file complaints
officers. The most common found through-
ure appear to be complaints relating to pa-
physical and verbal abuse, excessive use of
or, performance, and improper conduct (Cao,
on, 2000; Greene, 1999; Hickman, Piquero,
000; Lersch, 1998; Lersch & Mieczkowski,
skey & Terrill, 2005; Terrill & McCluskey,
Archbold, & Herbst, 2002; Worrall, 2002).
complaint, racial profiling, has also emerged
2).
owever, are defined differently among agen-
es. Cao, Deng, & Barton (2000), for example, indicatedSam Houston State University
A Member of The Texas State University System
Bill Blackwood Law Enforcement Management Institute of Texas
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Sarver, Mary. TELEMASP Bulletin, Volume 14, Number 5, September/October 2007, periodical, September 2007; Huntsville, Texas. (https://texashistory.unt.edu/ark:/67531/metapth1624766/m1/1/?q=%222007~%22: accessed July 11, 2024), University of North Texas Libraries, The Portal to Texas History, https://texashistory.unt.edu.; crediting UNT Libraries Government Documents Department.